First, make sure you have indeed purchased something on Alibaba. You can only file a complaint if you have purchased something from the seller. If you have not purchased anything and need to complain about the seller, you can try to contact Alibaba customer service by phone. First log in to Alibaba and click My Alibaba

2.

This is only for complaints about purchased goods, so choose the goods you have purchased, be careful not to choose the wrong seller

3.

Find the seller you need to complain about. If possible, it is recommended to negotiate with the store before complaining to avoid unnecessary misunderstandings

4.

Note: At most, you cannot initiate a complaint if you have not paid. If necessary, it is recommended to communicate with the click

5.

The same as the complaint process of Taobao, at this time the seller will contact for negotiation after seeing the complaint. Generally, there will be three working days of communication and processing time. If the negotiation is not resolved, Ali Xiaoer will intervene in the next complaint

6.

If the above problems cannot be solved, you can also call Alibaba's service phone for consultation