If the goods have not been shipped but the payment has been made, the method to apply for a refund is as follows:

1) Enter

"Ali Assistant

"-

"Transaction Management

"-

"I am a buyer

"-

"Purchased goods

", find the transaction that needs to be refunded, and click the

"Refund

" link behind it.

2) Enter the refund page of Alipay, fill in the refund information, and apply for a refund.

3) Select "have not received the goods yet, request a refund", and click Next.

4) Fill in the refund instructions, enter the payment password of the Alipay account, and click

"Apply for a refund now

".

5) You can see that the refund status is that the refund agreement is waiting for the seller to confirm. At this time, check the time reminder: the seller has 5 days to process the refund agreement. If the seller does not "agree to the refund application" or "raise any objection to the application", this refund application will automatically take effect.

6) At this time, after the seller finds this transaction in the transaction management, the buyer's refund application agreement is processed. The seller can choose to agree to the buyer's refund application agreement or I will ship the goods now.

7) If the seller clicks to agree to the buyer's refund application agreement, enters the payment password, and the refund is successful, the transaction is closed, and the money is returned to the buyer.

8) If the seller clicks I will ship the goods now, the refund will be automatically closed. The transaction status becomes the seller has shipped, waiting for the buyer's confirmation. The buyer can see that the timeout reminder has been changed.

9) If the buyer has not received the goods, please be careful not to click to confirm receipt. It is possible that both money and goods will be lost.