It is a system on the Alibaba platform that helps sellers efficiently handle and manage buyer inquiries.

Alibaba's inquiry management is not only a tool for collecting and distributing inquiries, it is also a comprehensive customer relationship management system. Through inquiry management, suppliers can classify, screen and prioritize the inquiries they receive, effectively improving work efficiency.

At the same time, inquiry management also supports converting inquiries into customer information to further tap the value of each potential customer. For some buyers who frequently send junk inquiries, they can also be restricted from sending inquiries through a reporting mechanism, thereby protecting suppliers from the interference of junk inquiries.

In general, by using Alibaba's inquiry management function reasonably, suppliers can greatly improve the efficiency and effectiveness of handling inquiries, thereby increasing transaction opportunities and promoting business development.