• Good e-commerce,Welcome!
Home > Platform EC > Alibaba

What are the rules for Alibaba inquiry allocation?

| 1Person Answer

1)手工分配询盘(分配询盘时可同时把客户分配子账号)

迭代前:分配询盘只能把询盘分配给对应的子账号

迭代后:

主账号除了分配询盘之外,还可以勾选把客户也分配给该子账号(默认不勾选)。

ü如客户没被任何子账号加为“我的客户”,勾选后系统会自动把客户加为该子账号的客户;

ü如客户已是某业务员的客户,勾选后系统会把客户转移给新分配给的子账号;

ü该权限只有主账号有。为避免客户冲突,业务经理暂时只有分配询盘的功能,没有勾选分配客户的功能。

2)新增主账号询盘分流设置功能(可将主账号收到的询盘“轮流”分配给对应的业务员或业务经理)

1.PC询盘List增加询盘设置入口:

在询盘List页面左侧新增“询盘分流设置”,并增加New的标识,可以方便找到询盘分流设置

2.进入询盘分流设置界面:

可将主账号收到的询盘以“轮流”的形式分配给对应的业务员或业务经理

Professional answer

P

电商老兵

我们唯一且一辈子要做的事,就是告诉你电商这点事

1) Manually allocate inquiries (customers can be allocated to sub-accounts at the same time when allocating inquiries)

Before iteration: Inquiries can only be allocated to the corresponding sub-accounts

After iteration:

In addition to allocating inquiries, the main account can also check to allocate customers to the sub-account (not checked by default).

üIf the customer has not been added as "my customer" by any sub-account, the system will automatically add the customer as a customer of the sub-account after checking;

üIf the customer is already a customer of a salesperson, the system will transfer the customer to the newly assigned sub-account after checking;

üThis permission is only available to the main account. To avoid customer conflicts, the business manager currently only has the function of allocating inquiries, and the function of allocating customers is not checked.

2) Added the main account inquiry diversion setting function (the inquiries received by the main account can be "rotated" to the corresponding salesperson or business manager)

1. PC Inquiry List adds an inquiry setting entry:

Add "Inquiry Diversion Setting" on the left side of the Inquiry List page, and add a New logo, which can easily find the inquiry diversion setting

2. Enter the inquiry diversion setting interface:

The inquiries received by the main account can be "rotated" to the corresponding salesperson or business manager

Similar Q&A

recommend What is the name of Alibaba's artificial intelligence?

    E-c News Continuously pushing e-commerce knowledge to you

    African netizens use China Africa cross-border e-commerce platform for online shopping
    looking at China's modern business history, the word "profiteer" must be familiar to everyone. To put it bluntly, profiteer is a person who earns a pric...
    how is the new seller of cross-border e-commerce doing?
    I believe many treasure mothers have an idea to do their own business and want to increase their income. Go to work, but you can't take care of your chi...
    how can cross-border e-commerce Amazon sell on Amazon platform without goods?
    cross border e-commerce trade entities in different customs territories conduct trade on the Internet, and then complete the whole transaction through cross-...
    Amazon store opening process and cost analysis!
    With the rapid development of cross-border e-commerce, more and more sellers want to enter Amazon. However, many people are still new to Amazon's cross-...
    Amazon plans to expand its pharmacy business on a large scale and will add same day delivery service
    Amazon Pharmacy says its growth strategy relies on the development and launch of “modular” pharmacies of varying sizes. (Amazon)
    It's convenient! Taobao adds WeChat Pay function
    On September 4th, Taobao and Tmall announced that in order to enhance consumers' shopping experience, Taobao plans to add WeChat payment capabilities an...
    China's Taobao working with startup on deliveries by reusable rocket
    SHENZHEN, China (hb2b) - Chinese rocket maker Space Epoch is working with Alibaba's online shopping platform Taobao to make reusable rockets for express...

    Latest Q&A More

    Popular tags