Can I complain if the seller does not ship after I pay on Alibaba

1. Apply for a refund: If the seller does not ship, the buyer can directly apply for a refund online and wait for the seller to refund; if it is the seller's problem, the seller will refund online or negotiate with the buyer in time about the shipment or refund.

2. Complain after a successful refund: After a successful refund, you can directly click the "Complain to Seller" button online and apply for a complaint online according to the order situation.

3. Ali Customer Service: You can also directly enter the Ali platform customer service window and find the platform customer service in the window to report or complain about the phenomenon that the seller's store does not ship. Open the Ali platform and move the mouse to the "Customer Center" button in the upper right corner. A drop-down list will appear with four buttons to click: Getting Started, Buyer Help, Online Consultation, and Contact Customer Service.

(I) Click the "Online Consultation" button below to open the following window. You can find similar questions on the right or left side and view them, or you can ask questions below.

(II) Click the "Contact Customer Service" button below to open the following window. In the window below, there are: self-service, online consultation, customer service hotline, you can complain to the seller according to your personal complaint habits.

Alibaba is a platform mainly for wholesale, and you can also purchase single items, multiple items or wholesale according to the regulations of the merchant store.

If the seller fails to ship in time, there are product quality problems, or other problems, you can directly complain online or to customer service.