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Why can't I see the logistics information on Alibaba?

| 1Person Answer

这类情况可以联系卖家,让卖家查查是怎么回事。 一般可能是卖家填写错了快递单号,这类情况超过24小时就不可以改单号了,只能卖家私下里给单号让买家查。 也有可能是快递公司漏单了,这类就需要让卖家去催快递网点了。

也许卖家就只是填了个单号,还没将货交给快递运输

也许是快递公司放假,人手不足,收件后没来得及扫码录入信息,也会导致没有物流信息的状态

Professional answer

P

海运电商在线

全球贸易及跨境物流行业观察者

In this case, you can contact the seller and ask him to check what happened. Generally, the seller may have filled in the wrong courier number. In this case, the number cannot be changed for more than 24 hours, and the seller can only give the number privately for the buyer to check. It may also be that the courier company missed the order. In this case, the seller needs to urge the courier outlet.

Maybe the seller just filled in the order number and hasn't handed the goods over to the courier for transportation

Maybe the courier company is on holiday and is short of staff. After receiving the package, there is no time to scan the code and enter the information, which will also lead to the state of no logistics information

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