The most ruthless way for consumers to complain about 1688 is to file a complaint directly with the market supervision department or consumer association where the merchant is located. The online shopping rights protection phone number of the market supervision department and the consumer association is the same, which is the local telephone area code plus 12315. For example, the one in Beijing is 01012315.

Because the local consumer association and market supervision department are the direct supervisory agencies of the merchants, the processing speed of complaints to these departments is very fast, and the results will usually be available in about a week. Correspondingly, if consumers need to directly complain about the 1688 platform, they can directly call the complaint phone number 057112315 in Hangzhou, where the platform is registered.