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Can Alibaba International Station customers get a refund?

| 4Person Answer

阿里巴巴国际站客户是可以退货的。具体如下。

交易成功15天内可以申请售后退款,15天之后无窗口,但是也可以电话联系小二帮忙打开售后入口;至于质量问题,要看是什么产品,如果不需要保修的产品的话,现在介入都是需要双方举证, 买家说明有质量问题, 需要买提供收到货就出现质量问题的快递证明。您上传质检进货单什么就好了,一般不会成立。

Professional answer

P

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喜欢说实话的西装,耿直不是我的错

Alibaba International Station customers can return goods. The details are as follows.

You can apply for an after-sales refund within 15 days after the transaction is successful. There is no window after 15 days, but you can also call the store to help open the after-sales entrance; as for quality issues, it depends on what the product is. If the product does not need warranty, both parties need to provide evidence now. The buyer indicates that there is a quality problem, and the buyer needs to provide a courier certificate that the quality problem occurred when the goods were received. You can just upload the quality inspection purchase order, which is generally not established.

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Yes

You can get a refund. Go to your backend service center - My Orders. After paying, download the contract. The contract contains provisions for unilateral termination of the contract, and normally a 20% penalty will be deducted. It is said that there was no such penalty before, but Alibaba added it in the past two years in order to raise the exit threshold. You need an account manager to help you apply for a refund. If he disagrees, call Alibaba's after-sales customer service to complain, and keep complaining until he agrees.

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Yes, call customer service

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见锐度、见洞察,聚焦互联网和新商业的创新媒体

Refunds are generally allowed, but it depends on the nature of the product. It is best to consult the seller.

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