如果您熟悉规则那就不难,但是没上过学,打字慢这可能难度比较大。云客服打字需要比较快,还需要理解能力较强,如果经常出错,就是考试通过取得云客资格也会因投诉被取消资格。
If you are familiar with the rules, it is not difficult, but if you have never been to school and you are a slow typist, it may be difficult. Cloud customer service requires fast typing and strong comprehension. If you make mistakes frequently, even if you pass the exam and obtain the Cloud Customer qualification, you will be disqualified due to complaints.