Of course

Consumers can file complaints by phone. Consumers can directly call the 12315 hotline. You can also call the 12315 of the business location, which is the area code plus 12315, such as 01012315 in Beijing.

Consumers can also file complaints through the online platform. Consumers can log in to http://www.12315.cn/, the official website of the 12315 platform, and then select I want to complain on the homepage of the website. Just fill in the relevant information according to the prompts.

What other ways do consumers have to complain? In addition to using 12315 to file complaints, consumers can also file complaints through the Black Cat Complaint Platform. Consumers can first register an account on the Black Cat Complaint Platform and then fill in the relevant information on it. After the customer service staff of the Black Cat Complaint Platform reviews and approves it, they will forward the relevant information to Alibaba's official customer service, and Alibaba's official customer service will contact the merchant and consumer for negotiation.