As a seller, you must understand that a company will weigh the pros and cons. This means that in the eyes of Alibaba, you are a small seller and will not offend their customers (consumers) because of you. You should abide by Alibaba's rules when you buy and sell on the Alibaba platform. Do you still want to complain? I'm afraid you can only report the situation to the local market supervision department. If they don't accept it, you can only blame yourself.