1 Alibaba should immediately investigate the cause of the complaint and handle it accordingly.

2 Alibaba is a large e-commerce platform. In order to protect the rights and interests of consumers and enterprises, it should take every intellectual property complaint seriously and take timely measures to control infringements.

3 Alibaba should also strengthen the protection and management of intellectual property rights, establish stricter management processes and systems, encourage and help merchants to strengthen intellectual property awareness and protection, and prevent intellectual property infringement problems from occurring at the root.