What should I do if Alibaba only refunds and the seller does not respond?
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1Person Answer
阿里巴巴仅退款卖家不回应，买家可以联系阿里巴巴后台官方客服协商处理卖家的订单，再发生退换货退款申请时需要卖家进行确认，如果卖家不确认，买家将无法进行后续操作，买家可鱼卖家联系，如果卖家不回复，买家应该联系商城的客服。
Professional answer
Alibaba only refunds and the seller does not respond. Buyers can contact Alibaba's official customer service to negotiate and handle the seller's order. When a return, exchange or refund application occurs again, the seller needs to confirm. If the seller does not confirm, the buyer will not be able to perform subsequent operations. The buyer can contact the seller. If the seller does not respond, the buyer should contact the mall's customer service.
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E-c News 2026-03-12 14:11:32
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