1.
买家向信用卡公司提出拒付申请。
2.
买家的信用卡公司向速卖通/支付宝的商家银行通报拒付,并向速卖通/支付宝扣除相应资金。
3.
速卖通/支付宝暂时冻结被拒付的交易。
4.
速卖通/支付宝立即向卖家发出电子邮件,要求其提供附加信息,用于对拒付提出抗辩
1.
The buyer files a chargeback application with the credit card company.
2.
The buyer’s credit card company notifies the merchant bank of AliExpress/Alipay of the chargeback and deducts the corresponding funds from AliExpress/Alipay.
3.
AliExpress/Alipay temporarily freezes the chargedback transaction.
4.
AliExpress/Alipay immediately sends an email to the seller, asking them to provide additional information to defend against the chargeback