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How to handle chargeback on AliExpress?

| 1Person Answer

1.

买家向信用卡公司提出拒付申请。

2.

买家的信用卡公司向速卖通/支付宝的商家银行通报拒付,并向速卖通/支付宝扣除相应资金。

3.

速卖通/支付宝暂时冻结被拒付的交易。

4.

速卖通/支付宝立即向卖家发出电子邮件,要求其提供附加信息,用于对拒付提出抗辩

Professional answer

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1.

The buyer files a chargeback application with the credit card company.

2.

The buyer’s credit card company notifies the merchant bank of AliExpress/Alipay of the chargeback and deducts the corresponding funds from AliExpress/Alipay.

3.

AliExpress/Alipay temporarily freezes the chargedback transaction.

4.

AliExpress/Alipay immediately sends an email to the seller, asking them to provide additional information to defend against the chargeback

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