The goods in AliExpress's preferred warehouse can be returned, but they need to follow certain return and exchange rules and procedures.

First, when the order is not shipped, the buyer can apply to cancel the order. Once the order is canceled and closed, the system will automatically refund the buyer. If the buyer chooses his own reason to cancel the order, it will have no impact on the seller; but if the seller's reason is chosen, when the seller agrees to cancel, it may involve the problem of not selling the transaction, which may affect the seller's search ranking and account.

Secondly, if the order has been shipped, the buyer can apply for a refund or return within a certain period of time after the goods are signed for (usually within 15 days). In this case, the buyer needs to send the goods back to the warehouse designated by the platform at his own expense. Please note that the shipping cost is usually not refundable.

There are some key points about the return and exchange service of AliExpress's preferred warehouse:

Return period: The buyer needs to apply for a return within 15 days after the goods are signed for.

Return process: Buyers need to send the goods back to the warehouse designated by the platform at their own expense and fill in the return shipping number.

Seller confirmation: After receiving the return, the warehouse will check whether the goods are intact and can continue to be sold. If confirmed, the system will automatically notify the seller and process the refund.

Refund amount: The refund amount usually only includes the cost of the goods, not the transportation cost.

In addition, AliExpress also provides a local return service. When AE overseas consumers initiate a return application, if the seller has a warehouse or receiving place that supports returns in the local area of ​​the overseas consumer, the system will automatically provide the buyer with a local return address. In this way, the buyer does not need to return the goods to China, thereby improving the convenience of returns.

Finally, if a dispute occurs between the buyer and the seller, AliExpress encourages both parties to actively negotiate and reach an agreement. If no agreement can be reached, it can be submitted to AliExpress for arbitration. During the entire return and exchange process, it is very important to keep the relevant transaction information as evidence.

In general, goods from AliExpress's preferred warehouse can be returned, but the platform's return and exchange rules and procedures must be followed.