在速卖通平台上,如果GIT订单退回,卖家可以选择重新发货。具体操作步骤如下:
1. **与买家协商**:首先,与买家协商确认是否需要退货。如果买家已经在后台申请退货,建议让他们重新下单,然后卖家再重新发货。
2. **重新下单与发货**:如果是因为产品问题导致的退货,可以与买家协商直接重新补发,无需在后台申请。协商一致后,卖家可以选择线下物流方式发货。
3. **线下发货流程**:线下重新发货时,卖家需要自行联系物流公司,并让物流公司负责打单。之后,将物流公司及物流单号发送给买家。
4. **注意事项**:在发货前,确保包裹的产品与订单相符,避免因发货错误产生售后纠纷。同时,保留好所有聊天记录和重新发货的物流单号,以备不时之需。
5. **其他注意事项**:重新发货可能会增加物流成本,并可能产生售后纠纷,因此发货前要仔细检查。如果担心发货效率,可以考虑使用速卖通海外仓模式,这通常更加便捷。
这些步骤和注意事项可以帮助您在速卖通平台上处理GIT订单退回并重新发货的问题。需要注意的是,具体的操作流程可能会根据速卖通平台的政策和实际情况有所变化,建议您密切关注速卖通平台的最新动态和政策更新。
On the AliExpress platform, if a GIT order is returned, the seller can choose to re-deliver. The specific steps are as follows:
1. **Negotiation with the buyer**: First, negotiate with the buyer to confirm whether the return is required. If the buyer has already applied for a return in the background, it is recommended that they place a new order and then the seller re-delivers.
2. **Re-order and delivery**: If the return is due to product problems, you can negotiate with the buyer to re-send directly without applying in the background. After reaching an agreement, the seller can choose to ship by offline logistics.
3. **Offline delivery process**: When re-delivering offline, the seller needs to contact the logistics company on his own and let the logistics company be responsible for placing the order. After that, send the logistics company and logistics order number to the buyer.
4. **Notes**: Before shipping, make sure that the product in the package matches the order to avoid after-sales disputes due to shipping errors. At the same time, keep all chat records and the logistics order number of the re-delivery in case of emergency.
5. **Other considerations**: Re-delivery may increase logistics costs and may cause after-sales disputes, so please check carefully before delivery. If you are worried about delivery efficiency, you can consider using the AliExpress overseas warehouse model, which is usually more convenient.
These steps and considerations can help you handle the problem of returning and re-delivering GIT orders on the AliExpress platform. It should be noted that the specific operation process may change according to the policies and actual conditions of the AliExpress platform. It is recommended that you pay close attention to the latest developments and policy updates of the AliExpress platform.