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What should I do if AliExpress is complained about stolen pictures?

| 1Person Answer

如果您收到盗图投诉通知,建议您使用您的速卖通帐号登录“经营表现-我的案件” ,找到此案件,查看案件详情并进行举证。举证期内点击查看详情按钮可以看到被投诉的图片是哪张。

如果您有原图,请您及时在举证期内上传1张未经处理的产品原图,和3张未经处理的花絮/套图,即跟投诉方提交时的要求一致及时举证;

如果您没有原图,建议您及时删除相关产品。并排查其他产品是否存在被投诉的图片,有的话,其他产品也有被投诉的风险,需要尽快删除被投诉的图片。

Professional answer

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If you receive a complaint about stolen pictures, it is recommended that you use your AliExpress account to log in to "Business Performance-My Cases", find the case, view the case details and provide evidence. During the evidence period, click the View Details button to see which picture is being complained about.

If you have the original picture, please upload 1 unprocessed original product picture and 3 unprocessed highlights/sets of pictures in a timely manner during the evidence period, that is, provide evidence in a timely manner in accordance with the requirements submitted by the complaining party;

If you do not have the original picture, it is recommended that you delete the relevant products in a timely manner. And check whether other products have the complained pictures. If so, other products are also at risk of being complained about and need to delete the complained pictures as soon as possible.

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