一、活动前的准备
活动的款式,主图,优惠券,海报,详情图,客服,库存等。
款式:具体需看店铺的整体规划,官方大促我们都是要提前规划好活动款,这个活动款也就是引流款,所以在价格方面一定要有竞争力。
优惠:优惠力度和满减折扣仔细多算几次,在制作时要多想下,怎么让买家看见了就愿意收藏加购,我们的目的不是让买家立刻就买,而是收藏加购,这个目的很重要。
客服培训:客服是提升转化率的突破口,所以店铺客服人员一定要熟知产品知识、优惠活动等,以便于更好的承接大促的流量,避免因对产品的不了解或不懂得引导客户,导致客户流失。
备货:做好仓储管理工作,是大促工作顺利开展的前提,所以前期一定要对大促期间的销量进行初步预测,商家们可根据往年的销售情况,和今年的日销情况做一个备货和出货量的判断,合理的去规划仓储的场地,做好人员安排。
1. Preparation before the event
The styles of the event, main pictures, coupons, posters, detailed pictures, customer service, inventory, etc.
Style: It depends on the overall planning of the store. For official promotions, we must plan the promotional style in advance. This promotional style is also the traffic-generating style, so the price must be competitive.
Discount: Calculate the discount intensity and the discount carefully several times. When making it, think more about how to make buyers willing to collect and add to cart after seeing it. Our goal is not to let buyers buy immediately, but to collect and add to cart. This goal is very important.
Customer service training: Customer service is a breakthrough to improve conversion rate, so the customer service staff of the store must be familiar with product knowledge, promotional activities, etc., so as to better undertake the traffic of the promotion and avoid customer loss due to lack of understanding of the product or not knowing how to guide customers.
Stocking: Good warehouse management is the prerequisite for the smooth implementation of the promotion work, so it is necessary to make a preliminary forecast of the sales volume during the promotion period in the early stage. Merchants can make a judgment on stocking and shipment volume based on the sales situation in previous years and the daily sales situation this year, and reasonably plan the storage site and make good personnel arrangements.