What should I do if the AliExpress customer refuses to accept the package?
|
1Person Answer
1、先问清楚客户拒收包裹的原因是什么？是商品的质量问题，还是自己个人原因不想要的，然后联系快递退回，再给买家处理售后。
2、让客户承担发出的运费，在该订单里面扣除之后再把剩余的货款退给买家，或者直接让买家通过补邮链接补邮费给你。
Professional answer
1. First ask the customer why they refuse to accept the package? Is it a quality problem of the product, or do they not want it for personal reasons? Then contact the courier to return it, and then handle after-sales for the buyer.
2. Let the customer bear the shipping fee, deduct it from the order, and then return the remaining payment to the buyer, or directly let the buyer pay the postage to you through the re-postage link.
Similar Q&A
recommend How to get the first order from a new AliExpress store?
E-c News Continuously pushing e-commerce knowledge to you
African netizens use China Africa cross-border e-commerce platform for online shopping
looking at China's modern business history, the word "profiteer" must be familiar to everyone. To put it bluntly, profiteer is a person who earns a pric...
how is the new seller of cross-border e-commerce doing?
I believe many treasure mothers have an idea to do their own business and want to increase their income. Go to work, but you can't take care of your chi...
how can cross-border e-commerce Amazon sell on Amazon platform without goods?
cross border e-commerce trade entities in different customs territories conduct trade on the Internet, and then complete the whole transaction through cross-...
Amazon store opening process and cost analysis!
With the rapid development of cross-border e-commerce, more and more sellers want to enter Amazon. However, many people are still new to Amazon's cross-...
Amazon plans to expand its pharmacy business on a large scale and will add same day delivery service
Amazon Pharmacy says its growth strategy relies on the development and launch of “modular” pharmacies of varying sizes. (Amazon)
It's convenient! Taobao adds WeChat Pay function
On September 4th, Taobao and Tmall announced that in order to enhance consumers' shopping experience, Taobao plans to add WeChat payment capabilities an...
China's Taobao working with startup on deliveries by reusable rocket
SHENZHEN, China (hb2b) - Chinese rocket maker Space Epoch is working with Alibaba's online shopping platform Taobao to make reusable rockets for express...
Latest Q&A More
-
Do I need a trademark to open a franchise store on Pinduoduo to sell books?
#Pinduoduo#
-
How to withdraw from a Pinduoduo store
#Pinduoduo#
-
How to withdraw from Pinduoduo merchants
#Pinduoduo#
-
How to pay fees when closing a Pinduoduo store
#Pinduoduo#
-
How to withdraw from Pinduoduo
#Pinduoduo#
-
Which store on Pinduoduo is authentic?
#Pinduoduo#
-
Which stores on Pinduoduo can buy genuine products?
#Pinduoduo#
-
How to check the store under Pinduoduo
#Pinduoduo#
-
How to receive Pinduoduo online game products
#Pinduoduo#
-
How to sell the electronic version on Pinduoduo
#Pinduoduo#
E-c News 2025-05-02 14:32:19
- African netizens use China Africa cross-border e-commerce platform for online shopping
- how is the new seller of cross-border e-commerce doing?
- how can cross-border e-commerce Amazon sell on Amazon platform without goods?
- Amazon store opening process and cost analysis!
- Amazon plans to expand its pharmacy business on a large scale and will add same day delivery service