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AliExpress order dispute, the platform gives a new solution but does not refund, and the order is cl

| 4Person Answer

如果在速卖通订单纠纷中,平台给出新方案,并且你同意这个新方案,并且订单在方案实施之后被关闭了,那么这个订单问题可以算是最终解决了。这种情况下,一般来说你是可以按照平台的新方案进行操作的,也就是说你可以接受平台不退款的决定,并配合新方案进行后续的操作。

需要注意的是,如果你对平台给出的新方案有疑义或者不满意,可以与平台客服进行沟通,协商达成更合适的解决方案。此外,建议在与买家交涉和处理订单时保留好沟通记录和订单记录,以便在后续需要时可以查看并证明问题的有效解决。

Professional answer

C

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If in an AliExpress order dispute, the platform gives a new solution, and you agree to this new solution, and the order is closed after the solution is implemented, then the order problem can be considered to have been finally resolved. In this case, generally speaking, you can follow the platform's new solution, that is, you can accept the platform's decision not to refund, and cooperate with the new solution for subsequent operations.

It should be noted that if you have doubts or are dissatisfied with the new solution given by the platform, you can communicate with the platform's customer service and negotiate a more appropriate solution. In addition, it is recommended to keep communication records and order records when negotiating with buyers and processing orders, so that you can review and prove the effective solution to the problem when needed later.

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If the AliExpress platform gives a new solution, but does not include a refund, and the order has been closed, then this may mean that the platform has resolved the dispute and you have accepted the solution.

In this case, you should check whether the platform's solution meets your expectations and requirements. If you think the solution is unreasonable or does not meet your needs, you can contact the platform's customer service for more help or appeal.

Please note that the specific handling method may vary depending on the platform's policy, so it is recommended that you check the platform's dispute resolution policy and process for more information.

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1) If the seller agrees, the order will be closed and the payment will be refunded to the buyer's account.

2) If the seller disagrees, the buyer can continue to submit an application to cancel the order, and the seller can continue to deliver the goods, but after the seller delivers the goods, the buyer cannot submit an application to cancel the order again.

3) If the seller does not respond, the order will be closed after the delivery period ends due to AliExpress's overtime delivery, and the payment will be refunded to the buyer's account.

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As I understand it, this situation may require a refund based on the specific regulations of the platform.

Specifically, if you believe you have the right to a refund and the platform does not refund, you can seek help through the dispute resolution method provided by the platform.

If the order is finally closed, you may need to consider whether to seek legal assistance and consult a professional lawyer to evaluate this. In addition, you can also join the corresponding consumer rights protection organization to obtain more detailed and powerful support.

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