• Good e-commerce,Welcome!
Home > Cross border EC > Aliexpress

How to deal with damaged goods on AliExpress?

| 1Person Answer

以下处理技巧可以帮助你解决问题:

1. 检查商品质量:首先确保商品在运输过程中没有受到损坏。如果可能的话,在发货之前拍摄清晰的照片或视频作为证据。

2. 与卖家联系:尽快联系卖家,并向其提供有关破损情况的详细信息和证据。使用速卖通平台内的消息系统与卖家进行沟通,以确保有记录可查。

3. 提出退款或替换要求:向卖家明确表达您的要求,例如退款或替换破损的商品。说明您的权益,并提供相关证据来支持您的主张。

4. 讨论解决方案:与卖家讨论解决问题的不同方式。可能的解决方案包括全额退款、部分退款、免费替换或其他形式的补偿。与卖家友好地沟通,寻找双方都能接受的解决方案。

5. 向速卖通投诉:如果卖家无法解决问题或对您的投诉置之不理,您可以考虑向速卖通平台投诉。按照平台规定的程序提交投诉,并提供相关证据来支持您的主张。

重要提示:以上建议可能并不适用于所有情况,具体操作还需要根据实际情况进行调整。此外,请注意遵守速卖通平台的规则和政策,并及时与卖家和平解决问题,以确保您的权益得到保护。

Professional answer

C

电商鸭梨大

电商行业“鸭梨”大,我们传递电商行业资讯,分享电商生活。

The following handling tips can help you solve the problem:

1. Check the quality of the goods: First, make sure that the goods have not been damaged during transportation. If possible, take clear photos or videos as evidence before shipping.

2. Contact the seller: Contact the seller as soon as possible and provide them with detailed information and evidence about the damage. Use the messaging system within the AliExpress platform to communicate with the seller to ensure that there is a record.

3. Make a refund or replacement request: Clearly express your request to the seller, such as refunding or replacing the damaged goods. Explain your rights and provide relevant evidence to support your claim.

4. Discuss solutions: Discuss different ways to resolve the problem with the seller. Possible solutions include full refund, partial refund, free replacement or other forms of compensation. Communicate with the seller in a friendly manner to find a solution that both parties can accept.

5. Complain to AliExpress: If the seller cannot solve the problem or ignores your complaint, you can consider complaining to the AliExpress platform. Submit a complaint in accordance with the platform's procedures and provide relevant evidence to support your claims.

Important note: The above suggestions may not apply to all situations, and specific operations need to be adjusted according to actual conditions. In addition, please pay attention to comply with the rules and policies of the AliExpress platform and resolve issues peacefully with the seller in a timely manner to ensure that your rights are protected.

Similar Q&A

recommend How to get the first order from a new AliExpress store?

    E-c News Continuously pushing e-commerce knowledge to you

    African netizens use China Africa cross-border e-commerce platform for online shopping
    looking at China's modern business history, the word "profiteer" must be familiar to everyone. To put it bluntly, profiteer is a person who earns a pric...
    how is the new seller of cross-border e-commerce doing?
    I believe many treasure mothers have an idea to do their own business and want to increase their income. Go to work, but you can't take care of your chi...
    how can cross-border e-commerce Amazon sell on Amazon platform without goods?
    cross border e-commerce trade entities in different customs territories conduct trade on the Internet, and then complete the whole transaction through cross-...
    Amazon store opening process and cost analysis!
    With the rapid development of cross-border e-commerce, more and more sellers want to enter Amazon. However, many people are still new to Amazon's cross-...
    Amazon plans to expand its pharmacy business on a large scale and will add same day delivery service
    Amazon Pharmacy says its growth strategy relies on the development and launch of “modular” pharmacies of varying sizes. (Amazon)
    It's convenient! Taobao adds WeChat Pay function
    On September 4th, Taobao and Tmall announced that in order to enhance consumers' shopping experience, Taobao plans to add WeChat payment capabilities an...
    China's Taobao working with startup on deliveries by reusable rocket
    SHENZHEN, China (hb2b) - Chinese rocket maker Space Epoch is working with Alibaba's online shopping platform Taobao to make reusable rockets for express...

    Popular tags