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How to handle disputes on AliExpress?

| 1Person Answer

速卖通纠纷的处理流程如下:

买家提起退款/退货退款申请。买家在卖家全部发货10天后可以申请退款或退货。买家可以选择“Only Refund”(仅退款)或“Return & Refund”(退货退款)选项进行申请。

买卖双方交易协商。买家提交退货/退款申请后,卖家需要确认。买卖双方可以删除自己的方案或举证。

平台介入协商。如果买家提起了退款/退货申请,纠纷小二会在7天内(包含第7天)介入处理。买卖家可以在纠纷详情页面看到买家、卖家、平台三方的方案,如果接受对方或者平台给出的方案可以直接同意方案,纠纷完成。

需要注意的是纠纷处理一般不超过5天,如果未及时处理系统会自动按照客户要求执行,例如:买家未及时处理,系统会自动按照卖家要求执行。

以上流程仅供参考,建议咨询专业人士获取具体信息。

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The process of handling disputes on AliExpress is as follows:

The buyer files a refund/return refund application. The buyer can apply for a refund or return 10 days after the seller has shipped all the goods. The buyer can choose the "Only Refund" or "Return & Refund" option to apply.

The buyer and seller negotiate the transaction. After the buyer submits the return/refund application, the seller needs to confirm. The buyer and seller can delete their own plans or provide evidence.

The platform intervenes in the negotiation. If the buyer files a refund/return application, the dispute clerk will intervene within 7 days (including the 7th day). Buyers and sellers can see the plans of the buyer, seller, and platform on the dispute details page. If they accept the plan given by the other party or the platform, they can directly agree to the plan and the dispute is resolved.

It should be noted that the dispute resolution generally does not exceed 5 days. If it is not handled in time, the system will automatically execute according to the customer's requirements. For example: if the buyer does not handle it in time, the system will automatically execute according to the seller's requirements.

The above process is for reference only. It is recommended to consult professionals for specific information.

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