How to solve the high dispute rate on AliExpress?
一、从订单环节入手做好客服
减少纠纷，客服就要从订单环节就要入手并注意多方面的细节。这样一方面从源头避免纠纷，另一方面可以提高物流表现能力。
二、从纠纷环节入手做好客服
提起纠纷，很多客服都非常害怕，正确的对待纠纷，与顾客进行沟通交流都可以避免更大的损失。首先，我们来了解一下纠纷处理的流程
三、速卖通客服回复模板
最后为大家提供物流相关客服模板参考，针对售前，售中，售后以及纠纷和申请修改中差评等方面以及注意事项
Professional answer
1. Provide good customer service starting from the order link
To reduce disputes, customer service must start from the order link and pay attention to many details. This can avoid disputes from the source on the one hand, and improve logistics performance on the other.
2. Provide good customer service starting from the dispute link
Many customer service staff are very afraid of disputes. Correctly dealing with disputes and communicating with customers can avoid greater losses. First, let's understand the dispute resolution process
3. AliExpress customer service reply template
Finally, we provide you with a reference to logistics-related customer service templates, including pre-sales, sales, after-sales, disputes, and application for modification of negative reviews, as well as precautions
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