1. You should contact the platform customer service in time and keep relevant evidence.

2. Because malicious orders from customers may cause economic losses and reputation damage to merchants, timely measures need to be taken.

3. If a customer places a malicious order, the merchant should contact the platform customer service in time and provide relevant evidence, such as order screenshots, chat records, etc., so that the platform customer service can intervene. At the same time, the merchant can also describe the specifications, size, color and other information of the product in detail in the product description to avoid customers from placing malicious orders. In addition, merchants can strengthen communication and service to customers, improve customer satisfaction, and reduce the possibility of malicious orders.