Penalty details:

1. If the buyer and seller have reached an agreement, the buyer confirms receipt of the goods, and the transaction has been completed, the complaint will be handled as

"cancelled

".

2. Transactions through Alipay: If the seller's shipment is false, resulting in the buyer not receiving the goods, and the payment has been paid to the seller, the complaint will be handled as

"permanent public supervision

".

If the buyer has applied for a refund, the complaint will be

after the "refund" dispute is resolved, and the final complaint handling opinion will be given based on the refund handling result.

3. After Alipay confirms that the seller has received the buyer's payment, if the seller fails to fulfill the obligation to ship and refuses to refund the buyer, the complaint will be handled as "permanent public warning", and the bid and product publishing rights will be restricted for 1 month. If the violation occurs again, the complaint will be handled as "freeze".

4. After Alipay confirms that the seller has received the buyer's payment, if the seller fails to ship the goods in time, but reissues or confirms the refund to the buyer afterwards, the complaint will be handled as "public viewing for 1 month", and the product publishing rights will be restricted for 14 days.

5. No transaction through Alipay: If the transaction amount exceeds 20 yuan (including 20 yuan), if the buyer does not receive the goods, the complaint will be handled as "permanent public supervision".

6. If the transaction amount is less than 20 yuan and the seller cannot be contacted, the complaint will be handled as "permanent public warning".

And the party complained against will be restricted from bidding and publishing goods for one month.

If the violation occurs again, the complaint will be frozen.

7. The seller can contact. If the complaint is established without providing a delivery note, and the amount exceeds 20 yuan (including 20 yuan), the complaint will be handled as

"permanent public supervision

".

8. The seller can contact. If the complaint is established without providing a delivery note, and the amount is less than 20 yuan, the complaint will be handled as

"public viewing for 1 month

", and the party complained against will be restricted from bidding and publishing goods for 14 days.

If the violation occurs again, the complaint will be handled as

"permanent public warning

".