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What should I do if my peers maliciously complain about stealing pictures on AliExpress?

| 1Person Answer

如果您是速卖通卖家,被同行恶意投诉盗图可能会导致您的店铺遭到封禁或处罚。

以下是一些应对策略供您参考:

1. 先查证清楚:如果您确实没有盗用别人的图片和信息,并且能够提供证据证明您的图片是您自己拍摄或者已经获得版权,那么您可以联系速卖通客服并且提交对应的证明材料,以证明自己没有侵权行为。

2. 向投诉人沟通:如果您认为被同行恶意投诉盗图,您可以主动与他们进行沟通,了解他们的投诉原因,如果可以自行解决问题,可以尝试主动解决。同时您可以向投诉人展示您的证明材料,让他们了解到您的确没有盗用他人的图片。

3. 联系专业的知识产权律师:如果您认为自己的店铺被不当投诉影响到了正常的经营,可以联系专业的知识产权律师进行咨询和辩护,以便更好地维权和保护店铺的利益。

4. 避免再次发生:为了避免再次遭到投诉的情况发生,建议您确保自己的产品和图片没有侵犯他人的版权和知识产权。您可以在发布产品前,仔细查看自己的产品和图片是否与其他卖家相似或者有重复的部分,以便避免不必要的纠纷和投诉。

总之,如果您遭遇到了同行恶意投诉盗图的情况,首先需要保持冷静,深入了解对方的投诉原因,并且提供真实的资料,并通过法律手段维权,保护自己的合法权益。

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If you are a seller on AliExpress, malicious complaints about stealing pictures by your peers may result in your store being banned or punished.

Here are some coping strategies for your reference:

1. Verify clearly first: If you really did not steal other people's pictures and information, and can provide evidence to prove that your pictures were taken by you or have obtained copyright, then you can contact AliExpress customer service and submit corresponding supporting materials to prove that you have not infringed.

2. Communicate with the complainant: If you think that your peers have maliciously complained about stealing pictures, you can take the initiative to communicate with them to understand the reasons for their complaints. If you can solve the problem yourself, you can try to solve it proactively. At the same time, you can show your supporting materials to the complainant to let them know that you did not steal other people's pictures.

3. Contact a professional intellectual property lawyer: If you think that your store has been affected by improper complaints and its normal operation, you can contact a professional intellectual property lawyer for consultation and defense, so as to better safeguard your rights and protect the interests of the store.

4. Avoid recurrence: To avoid being complained about again, it is recommended that you ensure that your products and pictures do not infringe on the copyright and intellectual property rights of others. Before posting your products, you can carefully check whether your products and pictures are similar to or have duplicate parts with other sellers to avoid unnecessary disputes and complaints.

In short, if you encounter malicious complaints about stolen pictures from your peers, you must first remain calm, understand the reasons for the other party's complaint, provide real information, and use legal means to protect your legal rights.

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