速卖通如果客户加入了购物车,却没有下单,客服可以主动并及时询问客户,了解客户的情况,如果客户有回复,证明客户是有一定意愿想要这个产品的,可能是因为有什么方面不符合他的要求,可以根据客户的回复给予对应解决方案,促进客户下单。
If a customer adds products to the shopping cart but does not place an order on AliExpress, the customer service can proactively and promptly ask the customer to understand the customer's situation. If the customer responds, it proves that the customer has a certain intention to want the product. It may be because something does not meet his requirements. Based on the customer's response, the customer service can provide a corresponding solution to encourage the customer to place an order.