速卖通平台提供了自动回复功能,可以根据买家发送的问题自动回复相应的信息。下面是设置步骤:
1. 登录速卖通账户,在导航栏中找到“客户服务-消息中心”。
2. 点击“新建消息模板”。
3. 选择“按规则自动回复”,并填写回复的消息内容和相应的规则。
4. 点击“保存”即可完成自动回复设置。
需要注意的是,设置自动回复时,应遵循速卖通平台的相关规定,如不得违反平台规则、涉及敏感信息等。同时,自动回复不能完全取代人工客服的作用,对于一些比较复杂的问题还需要人工介入。
AliExpress platform provides an automatic reply function, which can automatically reply to the corresponding information based on the questions sent by the buyer. Here are the steps to set it up:
1. Log in to your AliExpress account and find "Customer Service-Message Center" in the navigation bar.
2. Click "New Message Template".
3. Select "Automatically reply by rules" and fill in the message content and corresponding rules for the reply.
4. Click "Save" to complete the automatic reply setting.
It should be noted that when setting up automatic replies, the relevant regulations of the AliExpress platform should be followed, such as not violating platform rules, involving sensitive information, etc. At the same time, automatic replies cannot completely replace the role of manual customer service, and manual intervention is still required for some more complex issues.