What should I do if the merchant doesn’t reply?
淘宝卖家一直不回复有几种可能：
1、卖家忙不在线，旺旺处于离线状态。
2、卖家不在电脑前，没有看到买家发的消息，不能进行及时回复。
3、卖家可能已经屏蔽了您的信息，也就是把您拉入了黑名单。此时您可能要耐心等待，或者前往另一家，如果已经购买了产品产生需要售后处理的情况，建议可以直接电话联系卖家进行沟通。或者联系淘宝客服，让淘宝客服帮助处理。
Professional answer
There are several possibilities for Taobao sellers not replying:
1. The seller is busy and offline.
2. The seller is not in front of the computer and has not seen the message sent by the buyer, so he cannot reply in time.
3. The seller may have blocked your information, that is, put you on the blacklist. At this time, you may have to wait patiently, or go to another store. If you have already purchased a product and need after-sales service, it is recommended that you contact the seller directly by phone to communicate. Or contact Taobao customer service and let Taobao customer service help you handle it.
What should I do if the merchant does not reply to my message? If there is a dispute over the purchase of goods, such as the quality and price of the goods, you should see where the problem lies. Is it the merchant's problem or your own improper use? If it is your own problem, you cannot make trouble and ask for compensation. If it is the merchant's problem, you should ask the merchant to handle it properly through the merchant platform.
If you have any disputes with the merchant and the merchant does not reply to your letter, you can complain to the merchant's platform and ask him to compensate for your losses
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