Return and refund conditions: 1. Products need to be returned in the same condition as the buyer received them. In fact, new products must be returned new, unused and complete;

2. Refunds can be withheld until the seller takes back the product, or the buyer provides evidence that the product has been returned.

Scenarios for non-performance of unconditional returns: 1. Customized or personalized goods according to consumer requirements; electronic goods (such as mobile phones/tablets/laptops, etc.) that will affect secondary sales once unsealed/activated;

2. Goods that may deteriorate or expire rapidly; Goods whose value will depreciate significantly over time (such as cosmetics);

3. Sealed goods that are not suitable for return due to health protection or hygiene reasons and have been opened after delivery;

4. After delivery, due to its nature, the goods are inseparably mixed with other items;

5. Provide sealed audio or sealed video recordings or sealed computer software, which have been opened after delivery;

6. If the provision of digital content begins with the consumer's prior explicit consent and acknowledges that he has lost the right of withdrawal, then digital content is not provided on tangible media.