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Does AliExpress support 7-day no-reason return policy?

| 2Person Answer

是的,速卖通(AliExpress)支持7天无理由退货政策,这是为了保障消费者的权益并提升购物体验。根据速卖通的“AliExpress无忧退货”保障计划项目协议,商家和买家都应遵守相关的退货规定,确保买家在满足一定条件下可以行使无理由退货的权利。

### 无忧退货保障计划的主要内容包括:

1. **告知义务**:商家应事先告知买家关于15天无理由退货的权利,并明确退货的条件和流程。

2. **免费退货方案**:速卖通为买家提供特定的免费退货方案。在保障期内,买家可以按照系统指示将商品交付给指定的第三方以完成退货。

3. **退货标准**:买家退回的商品应符合完好、不影响二次销售的标准。

4. **考核标准及清退**:速卖通会根据商家的退货率进行考核,并可能因退货率过高而终止协议。

5. **隐私保护**:商家同意速卖通将其个人信息和交易数据透传给物流、保险等服务第三方,以实施保障计划和提供无忧退服务。

6. **反欺诈条款**:商家不得滥用无忧退服务或使用欺诈性手段获取补偿款。

### 适用法律及争议处理:

- 本协议适用中华人民共和国法律。

- 如在协议履行过程中产生争议,双方应根据平台规则和协议进行处理,或通过友好协商解决。如未能达成一致,可选择提交至相关法院或仲裁机构解决。

通过这一保障计划,速卖通旨在为全球买家提供一个安全、可靠的购物环境,同时也要求商家遵守相应的规定,确保消费者的合法权益得到保护。

Professional answer

C

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电商行业“鸭梨”大,我们传递电商行业资讯,分享电商生活。

Yes, AliExpress supports a 7-day no-reason return policy to protect the rights of consumers and enhance the shopping experience. According to the AliExpress "AliExpress Worry-Free Return" guarantee plan project agreement, merchants and buyers should abide by the relevant return regulations to ensure that buyers can exercise the right to return goods without reason under certain conditions.

### The main contents of the worry-free return guarantee plan include:

1. **Information obligation**: Merchants should inform buyers in advance about the right to return goods without reason within 15 days, and clarify the conditions and procedures for return.

2. **Free return plan**: AliExpress provides buyers with a specific free return plan. During the guarantee period, buyers can deliver the goods to a designated third party according to the system instructions to complete the return.

3. **Return standard**: The goods returned by the buyer should meet the standards of being intact and not affecting secondary sales.

4. **Evaluation standards and withdrawal**: AliExpress will evaluate the merchant's return rate and may terminate the agreement due to excessively high return rates.

5. **Privacy protection**: Merchants agree that AliExpress will transparently transmit their personal information and transaction data to third parties such as logistics and insurance services to implement protection plans and provide worry-free return services.

6. **Anti-fraud clause**: Merchants shall not abuse the worry-free return service or use fraudulent means to obtain compensation.

### Applicable law and dispute resolution:

- This agreement shall be subject to the laws of the People's Republic of China.

- If a dispute arises during the performance of the agreement, the parties shall handle it in accordance with the platform rules and the agreement, or resolve it through friendly negotiation. If no agreement is reached, it may be submitted to the relevant court or arbitration institution for resolution.

Through this protection plan, AliExpress aims to provide a safe and reliable shopping environment for global buyers, while also requiring merchants to comply with relevant regulations to ensure that the legitimate rights and interests of consumers are protected.

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专注于跨境电商行业研究

Yes. Now all platforms have seven days of no-reason returns

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