根据速卖通的政策,对于无理由退货的情况,卖家应该首先与买家进行联系,并协商解决问题。如果买家联络不上或者无理取闹,卖家也可以选择申请撤销退货申请,或者与买家协商重新签订退款协议。在此过程中,需要确保及时沟通和及时处理,以便早日解决问题。最后,如果买家身份可疑或者存在恶意退款行为,卖家也可以向速卖通客服投诉,以维护自身合法权益。
According to AliExpress's policy, for the case of no reason for return, the seller should first contact the buyer and negotiate to resolve the problem. If the buyer cannot be contacted or makes unreasonable trouble, the seller can also choose to apply to withdraw the return application, or negotiate with the buyer to re-sign a refund agreement. In this process, it is necessary to ensure timely communication and timely processing so as to resolve the problem as soon as possible. Finally, if the buyer's identity is suspicious or there is malicious refund behavior, the seller can also complain to AliExpress customer service to protect their own legitimate rights and interests.
If the goods have already been shipped, the seller can refuse