在速卖通上,如果您对纠纷结果有异议,可以在纠纷结束后的7天内提起申诉。申诉提交成功后,平台通常会在10天内处理完毕并告知申诉结果。
如果您提交的申诉是在纠纷仲裁结束后的状态,您可以在纠纷详情页点击“申诉”按钮进行申诉。
对于仍在“平台介入处理”状态中的纠纷订单,您可以通过订单中的响应按钮进行申诉。
一旦平台收到您提交的申诉,纠纷小二会在5个工作日内完成审核,并会通过您申诉反馈账号的注册邮箱通知您申诉结果。请记住,每个纠纷订单只有一次申诉机会,因此建议在提交申诉时准确描述申诉的原因和证据。
On AliExpress, if you disagree with the outcome of a dispute, you can file an appeal within 7 days after the dispute ends. After the appeal is successfully submitted, the platform will usually handle it within 10 days and inform you of the result of the appeal.
If the appeal you submitted is after the dispute arbitration is completed, you can click the "Appeal" button on the dispute details page to appeal.
For disputed orders that are still in the "platform intervention processing" status, you can appeal through the response button in the order.
Once the platform receives the appeal you submitted, the dispute clerk will complete the review within 5 working days and will notify you of the appeal result through the registered email address of your appeal feedback account. Please remember that there is only one appeal opportunity for each disputed order, so it is recommended to accurately describe the reasons and evidence for the appeal when submitting the appeal.
According to the regulations of AliExpress, merchants need to submit valid appeal materials within 5 working days after receiving a complaint, otherwise the complaint will be filed. During the appeal period, merchants need to actively communicate with buyers to resolve the problem and provide evidence to prove their legitimacy and integrity. If the appeal materials are approved, the complaint will be withdrawn, otherwise there may be corresponding penalties. Therefore, merchants need to handle appeals in a timely and effective manner to avoid unnecessary losses.
After receiving a complaint, you will receive a system notification and have five days to appeal