• Good e-commerce,Welcome!
Home > Cross border EC > Aliexpress

How to deal with the timeout of logistics on AliExpress?

| 1Person Answer

速卖通物流上网超时通常指的是卖家在订单发货后,物流信息没有在规定的时间内更新到速卖通平台上,导致买家无法追踪到包裹的情况。处理这种情况的方法如下:

1. **检查物流信息**:首先确认货物是否已经发出,以及物流公司是否已经正确扫描了包裹。有时候可能是由于物流公司的操作失误或者系统延迟导致信息未能及时更新。

2. **联系物流公司**:如果确认货物已经发出,但物流信息没有更新,应及时联系物流公司了解情况,并催促其尽快更新物流信息。

3. **延长物流时间**:如果物流公司反馈是由于特殊情况导致的延迟,可以在速卖通后台延长物流时间,避免订单因为物流上网超时而自动关闭。

4. **通知买家**:及时通过速卖通的站内信或者客服工具通知买家物流的最新情况,保持良好的沟通,以减少买家的担忧和不满。

5. **提供解决方案**:如果物流上网超时对买家造成了不便,可以考虑提供一些补偿措施,比如小额退款、优惠券等,以维护买家关系。

6. **重新发货**:如果物流公司长时间未能解决上网超时的问题,可以考虑重新发货,并选择信誉好、服务稳定的物流公司。

7. **记录问题**:将物流上网超时的情况记录下来,分析原因,并在未来的发货过程中避免类似问题的发生。

8. **遵守平台规则**:在整个处理过程中,确保遵守速卖通的规则和流程,以免影响店铺的信誉和运营。

处理物流上网超时的问题需要耐心和细致的操作,同时也要考虑到买家的体验,尽可能提供满意的解决方案。

Professional answer

C

电商小雨滴

我们关注最新的电商资讯,分享有用的行业干货,欢迎志趣相投的小伙伴一起讨论行业最新的动态。

The timeout of logistics on AliExpress usually refers to the situation that the seller has not updated the logistics information on the AliExpress platform within the specified time after the order is shipped, resulting in the buyer being unable to track the package. The methods to deal with this situation are as follows:

1. **Check the logistics information**: First confirm whether the goods have been shipped and whether the logistics company has correctly scanned the package. Sometimes it may be due to operational errors or system delays of the logistics company that the information is not updated in time.

2. **Contact the logistics company**: If it is confirmed that the goods have been shipped, but the logistics information has not been updated, you should contact the logistics company in time to understand the situation and urge it to update the logistics information as soon as possible.

3. **Extend the logistics time**: If the logistics company feedback is due to special circumstances, the logistics time can be extended in the AliExpress background to avoid the order being automatically closed due to the timeout of logistics.

4. **Notify the buyer**: Timely inform the buyer of the latest logistics situation through the AliExpress station letter or customer service tool, maintain good communication, and reduce the buyer's concerns and dissatisfaction.

5. **Provide solutions**: If the logistics Internet timeout causes inconvenience to the buyer, you can consider providing some compensation measures, such as small refunds, coupons, etc., to maintain the buyer relationship.

6. **Re-shipment**: If the logistics company fails to solve the Internet timeout problem for a long time, you can consider re-shipping and choose a logistics company with good reputation and stable service.

7. **Record the problem**: Record the logistics Internet timeout, analyze the reasons, and avoid similar problems in future shipments.

8. **Comply with platform rules**: During the entire processing process, ensure that you comply with AliExpress's rules and procedures to avoid affecting the reputation and operation of the store.

Handling the problem of logistics Internet timeout requires patience and meticulous operation, and at the same time, you must also consider the buyer's experience and provide a satisfactory solution as much as possible.

Similar Q&A

recommend How to get the first order from a new AliExpress store?

    E-c News Continuously pushing e-commerce knowledge to you

    African netizens use China Africa cross-border e-commerce platform for online shopping
    looking at China's modern business history, the word "profiteer" must be familiar to everyone. To put it bluntly, profiteer is a person who earns a pric...
    how is the new seller of cross-border e-commerce doing?
    I believe many treasure mothers have an idea to do their own business and want to increase their income. Go to work, but you can't take care of your chi...
    how can cross-border e-commerce Amazon sell on Amazon platform without goods?
    cross border e-commerce trade entities in different customs territories conduct trade on the Internet, and then complete the whole transaction through cross-...
    Amazon store opening process and cost analysis!
    With the rapid development of cross-border e-commerce, more and more sellers want to enter Amazon. However, many people are still new to Amazon's cross-...
    Amazon plans to expand its pharmacy business on a large scale and will add same day delivery service
    Amazon Pharmacy says its growth strategy relies on the development and launch of “modular” pharmacies of varying sizes. (Amazon)
    It's convenient! Taobao adds WeChat Pay function
    On September 4th, Taobao and Tmall announced that in order to enhance consumers' shopping experience, Taobao plans to add WeChat payment capabilities an...
    China's Taobao working with startup on deliveries by reusable rocket
    SHENZHEN, China (hb2b) - Chinese rocket maker Space Epoch is working with Alibaba's online shopping platform Taobao to make reusable rockets for express...

    Latest Q&A More

    Popular tags