速卖通作为阿里巴巴集团旗下的国际B2C平台,为全球卖家提供了一个向全球消费者销售产品的平台。关于发货时间,速卖通有明确的规定,卖家需要在规定的发货期内完成发货,否则将会影响卖家的订单履行率和买家满意度。
以下是一些关于速卖通发货时间的规定和注意事项:
1. **发货期限**:卖家需要在订单确认后的承诺发货时间内完成发货。不同类目的产品,速卖通规定的承诺发货时间不同,一般为2-3天,最长不超过7个工作日。
2. **订单状态**:如果买家下单后,订单状态显示“等待卖家发货”,那么卖家需要在规定的时间内点击“发货”,并填写货物的运单号。
3. **延长发货时间**:如果卖家因为特殊情况无法在承诺时间内发货,可以与买家沟通延长发货时间。如果买家同意,可以在订单页面操作延长发货时间。需要注意的是,延长发货时间会影响卖家的信用评分。
4. **海外仓发货**:如果卖家使用了速卖通的海外仓服务,那么发货时间会根据海外仓的位置和设置有所不同。卖家在设置产品时,可以选择使用特定的海外仓发货地,这样买家可以看到更快的物流选项。
5. **发货后取消订单**:如果卖家在发货前取消订单,需要与买家协商一致。如果买家已经支付,卖家需要及时退款。如果卖家在发货后取消订单,需要填写详细的取消原因,并确保买家知情。
6. **超时发货的处罚**:如果卖家未能在承诺时间内发货,订单将会自动进入延长时间。超时发货会影响卖家的订单履行率和账户健康度,可能会受到速卖通的处罚,如限制账号功能、降低搜索排名等。
为了维护良好的交易环境,卖家应当严格遵守速卖通的发货时间规定,确保及时准确地完成发货,提供优质的物流服务给全球买家。同时,建议卖家在商品页面上明确标注产品的发货时间,以提高买家的购买信心。
As an international B2C platform under Alibaba Group, AliExpress provides a platform for global sellers to sell products to global consumers. Regarding delivery time, AliExpress has clear regulations. Sellers need to complete delivery within the specified delivery period, otherwise it will affect the seller's order fulfillment rate and buyer satisfaction.
The following are some regulations and precautions about AliExpress delivery time:
1. **Delivery period**: Sellers need to complete delivery within the promised delivery time after the order is confirmed. The promised delivery time stipulated by AliExpress is different for products of different categories, generally 2-3 days, and no longer than 7 working days.
2. **Order status**: If the order status shows "Waiting for seller to ship" after the buyer places an order, the seller needs to click "Shipping" within the specified time and fill in the waybill number of the goods.
3. **Extend delivery time**: If the seller cannot ship within the promised time due to special circumstances, he can communicate with the buyer to extend the delivery time. If the buyer agrees, he can extend the delivery time on the order page. It should be noted that extended delivery time will affect the seller's credit score.
4. **Overseas warehouse delivery**: If the seller uses AliExpress's overseas warehouse service, the delivery time will vary depending on the location and settings of the overseas warehouse. When setting up products, sellers can choose to use a specific overseas warehouse delivery location so that buyers can see faster logistics options.
5. **Cancel order after delivery**: If the seller cancels an order before delivery, it is necessary to reach an agreement with the buyer. If the buyer has already paid, the seller needs to refund the money in a timely manner. If the seller cancels the order after delivery, it is necessary to fill in a detailed reason for cancellation and ensure that the buyer is informed.
6. **Penalty for overdue delivery**: If the seller fails to deliver the goods within the promised time, the order will automatically enter an extended time. Overdue delivery will affect the seller's order fulfillment rate and account health, and may be punished by AliExpress, such as limiting account functions, lowering search rankings, etc.
In order to maintain a good trading environment, sellers should strictly abide by AliExpress's delivery time regulations, ensure timely and accurate delivery, and provide high-quality logistics services to global buyers. At the same time, it is recommended that sellers clearly mark the product delivery time on the product page to increase buyers' purchasing confidence.