There are two situations in which the buyer refuses to pay:

1. Credit card theft

If the buyer’s credit card is stolen, and the seller has filled out the shipping notice, it is recommended to wait for the platform to process.

2. Refusal to pay due to goods or services

The seller can check the notification email in the backend "Message Center"-"Refusal to Pay Notification" and file a refusal to pay appeal according to the submit button in the email.

The platform will also promptly assist in filing a complaint with the credit card company and provide order details and shipping information.

The seller can take the following measures to assist in the investigation:

Check whether the shipping information is correct;

Provide valid logistics tracking information;

Provide other proofs such as chat records with the buyer, email exchanges, etc.

After that, send it to the platform via the method in the email, and the platform will submit it to the credit card company in a timely manner and strive to help the seller get the money.