What should I do if a buyer on AliExpress files a dispute?
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1Person Answer
要么答应，要么拒绝。拒绝会上升到平台仲裁，会影响你的卖家服务等级。如果金额大建议买家协商，实在不行就同意。上升单仲裁也是没理可讲的
Professional answer
You can either agree or refuse. Refusal will escalate to platform arbitration, which will affect your seller service level. If the amount is large, it is recommended that the buyer negotiate, and if that doesn't work, then agree. There is no point in escalating the order to arbitration.
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