If the Qiwan Box is not shipped, you can communicate with the customer service in the Dewu order management. If the Qiwan Box is redeemed and drawn, submit your name and address on the day of ordering. On the next day, you can click on the "re-ship" button above the order. If it has not been shipped for up to seven days, you can re-ship it and leave a message to the customer service. If the order volume is too large, the user will choose to re-ship and other fast delivery methods.