If you need to get refunds (i.e. refunds) for products purchased in Douyin live streaming, you can follow the steps below:

Find the order record:

Open the Douyin app and go to the "Me" page.

Click the three-horizontal icon in the upper right corner or find and click "Douyin Mall".

Select "My Orders" or "Order Management" on the page that opens.

In the order list, find the order that needs to be refunded and click to enter the order details page.

Choose a refund:

On the order details page, find and click the "Apply for After-Sales Service", "Apply for Refund" or "Cancel Order" option.

Choose the refund type (such as return refund, refund only, etc.) and fill in the refund reason.

You may need to upload product photos as evidence as needed.

Wait for review:

After submitting a refund application, wait for the review of the Douyin platform or the merchant.

If the review is passed, the refund will be returned according to the original payment method.

Notes:

The integrity of the goods must be guaranteed when returning, and it will not affect the secondary sale of the goods.

The buyer must keep the purchase receipt and related logistics documents as evidence.

According to the relevant provisions of the National "E-Commerce Law", buyers have the right to return goods without reason within seven days, but some special goods (such as customization) are not applicable to the seven-day no-reason return, and need to be negotiated according to the specific circumstances of the seller.

Please note that the above steps and precautions may change according to the specific policies and updates of the Douyin platform. If you encounter problems during the refund process, it is recommended to contact the Douyin platform's customer service or merchant directly for consultation.