Douyin merchants often need to contact buyers because of order issues, but what ways can merchants contact the other party? Douyin's Feige IM provides a communication channel for consumers and merchants. So how do merchants contact buyers to initiate IM conversations? The following is a summary of the usage methods and usage scenarios for merchants.

1. How to use "Contact Buyer" 1. The merchant logs in to the Douyin management backend, and in the order list on the [Order]-[Order Management] page, click "Contact Buyer" to initiate an IM conversation with the corresponding buyer.

2. Click the order details page, and you can also click "Contact Buyer" at the delivery information to initiate an IM conversation.