If Douyin e-commerce received payment for two items but only delivered one, you first need to contact the seller to inquire about the situation and find out if there are other delivery plans or unexpected reasons that prevented the simultaneous delivery.

If the seller does not give a satisfactory answer, you can complain to the Douyin platform, which will investigate the seller and give the result. In addition, you can also contact the bank or payment platform for a refund or apply for the recovery of the funds. It is recommended to carefully check the seller's reputation and evaluation before shopping to avoid similar problems.