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Why can't I find the order selected by Doudian?

| 1Person Answer

抖音电商平台的订单分为以下几种:

1. 普通订单:消费者在抖音平台上购买商品后的订单。

2. 甄选订单:抖音平台精选出的优质商品订单。

3. 短视频订单:通过观看短视频购买的商品订单。

如果您在抖音平台上找不到抖店甄选的订单,可以尝试以下方法:

1. 确认订单状态:首先,请确认您已登录抖音电商平台,并在正确的订单筛选条件下查找订单。您可以尝试按照时间、商品类型、订单状态等条件进行筛选。

2. 检查订单编号:请查看您的订单编号是否正确。如果订单编号有误,可能导致您无法找到订单。您可以在订单详情页面找到订单编号。

3. 联系客服:如果仍然无法找到您的订单,建议您联系抖音电商平台的客服,说明您的问题并提供相关凭证,寻求帮助。

4. 检查购物车:另外,请确保您已将商品添加至购物车,并完成了下单付款流程。如果购物车中没有商品,自然无法找到订单。

5. 重新安装抖音 APP:如果抖音 APP 出现故障,可能导致订单丢失。您可以尝试卸载并重新安装抖音 APP,然后再次查找订单。

6. 检查网络环境:网络环境不稳定可能导致订单查询失败。请确保您的网络连接正常,然后再次尝试查找订单。

如果以上方法都无法解决问题,建议您联系抖音电商平台的客服,说明您的问题,以便他们为您提供进一步的帮助。

Professional answer

L

电商娱记

电商从业者,在电商事件和新闻有独特的见解,就职阿里巴巴,天下网商。

The orders on Douyin e-commerce platform are divided into the following categories:

1. Ordinary orders: orders placed after consumers purchase goods on the Douyin platform.

2. Selected orders: orders for high-quality goods selected by the Douyin platform.

3. Short video orders: orders for goods purchased by watching short videos.

If you can't find the order selected by Doudian on the Douyin platform, you can try the following methods:

1. Confirm the order status: First, please confirm that you are logged in to the Douyin e-commerce platform and search for the order under the correct order filtering conditions. You can try to filter by time, product type, order status and other conditions.

2. Check the order number: Please check whether your order number is correct. If the order number is incorrect, you may not be able to find the order. You can find the order number on the order details page.

3. Contact customer service: If you still can't find your order, it is recommended that you contact the customer service of the Douyin e-commerce platform, explain your problem and provide relevant credentials for help.

4. Check the shopping cart: Also, make sure you have added the items to the shopping cart and completed the order and payment process. If there are no items in the shopping cart, you naturally cannot find the order.

5. Reinstall the Douyin app: If the Douyin app fails, the order may be lost. You can try to uninstall and reinstall the Douyin app, and then look for the order again.

6. Check the network environment: An unstable network environment may cause order query failure. Please make sure your network connection is normal and try to find the order again.

If the above methods cannot solve the problem, it is recommended that you contact the customer service of the Douyin e-commerce platform and explain your problem so that they can provide you with further assistance.

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