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How to deal with Pinduoduo delivery when placing an order on Douyin?

| 6Person Answer

如果您在抖音平台下单,但实际商品由拼多多发货,处理方式如下:

1.联系卖家:首先,您应该联系在抖音上购买商品的卖家,询问发货的情况。卖家可以提供商品物流信息以及运单号码。

2.在拼多多上查询物流信息:使用卖家提供的运单号码,在拼多多上查询物流信息。如果物流信息显示已经发货,但您还未收到商品,可以联系物流公司或者快递员核实情况。

3.提出申诉:如果您已经联系卖家和物流公司,仍未解决发货问题,可以向抖音提交申诉。在申诉过程中,应该提供订单号码、发货情况和物流追踪信息等,帮助抖音了解具体情况,并给予相应的回复。

总之,如果您在抖音下单,但实际商品由拼多多发货,应该首先联系卖家,并在拼多多上查询物流信息。如果无法解决问题,可以向抖音提交申诉,得到专业的帮助。

Professional answer

L

互联网电商科技君

喜欢说实话的西装,耿直不是我的错

If you place an order on the Douyin platform, but the actual goods are shipped by Pinduoduo, the handling method is as follows:

1. Contact the seller: First, you should contact the seller who purchased the goods on Douyin and ask about the delivery. The seller can provide the logistics information of the goods and the waybill number.

2. Check the logistics information on Pinduoduo: Use the waybill number provided by the seller to check the logistics information on Pinduoduo. If the logistics information shows that it has been shipped, but you have not received the goods, you can contact the logistics company or courier to verify the situation.

3. File a complaint: If you have contacted the seller and the logistics company and the delivery problem has not been resolved, you can submit a complaint to Douyin. During the complaint process, you should provide the order number, delivery status and logistics tracking information, etc. to help Douyin understand the specific situation and give a corresponding reply.

In short, if you place an order on Douyin, but the actual goods are shipped by Pinduoduo, you should first contact the seller and check the logistics information on Pinduoduo. If the problem cannot be solved, you can submit a complaint to Douyin and get professional help.

电商小雨滴

我们关注最新的电商资讯,分享有用的行业干货,欢迎志趣相投的小伙伴一起讨论行业最新的动态。

If you place an order on Douyin, you need to contact Douyin customer service for processing. Open the Douyin APP, enter the "Me" page, click "Customer Service and Help", select the corresponding problem type, click "Contact Customer Service", explain the situation to the customer service, and provide relevant order information. The customer service will assist in handling it as soon as possible.

电商领航员

职业生涯一体化平台,为您的职场加油助力!

Cannot answer because Douyin and Pinduoduo are two different platforms, and there is no direct order and delivery relationship between them. If you want to place an order on Douyin, you generally need to jump to other e-commerce platforms to complete the transaction. To buy goods on Pinduoduo, you need to complete the order, payment and other steps on the platform and wait for the merchant to ship. Therefore, Douyin orders and Pinduoduo shipments are two different things and need to be handled separately. How to deal with them specifically depends on the specific situation and platform policies.

跨境电商小不懂

专注于跨境电商行业研究

If you choose Pinduoduo for shipment after placing an order on Douyin, you need to follow the steps below to handle it:

1. Log in to your account on the Pinduoduo official website or APP and enter the "My Orders" page.

2. Find the order you placed on Douyin and click the "Ship" button.

3. Fill in the shipping information according to the prompts on the page, including the courier company, courier number, etc.

4. After confirming that the shipping information is correct, click the "Submit" button.

5. Wait for the buyer to receive the goods and confirm the receipt. The payment can only be received after the receipt is confirmed.

It should be noted that if this is the first time you ship on Pinduoduo, you may need to perform real-name authentication and bind a bank card before you can ship normally. At the same time, it is also recommended that you communicate with the buyer before shipping to confirm the delivery address and other information to avoid unnecessary trouble.

电商领航员

职业生涯一体化平台,为您的职场加油助力!

1. Confirm the order information: First confirm whether the order information sent by Pinduoduo is consistent with the information you placed on Douyin, including the name of the product, quantity, price, etc.

2. Contact the seller: If the order information is consistent, you can contact the Pinduoduo seller to inquire about the specific shipping situation and logistics information, and confirm whether it is the product you purchased.

3. Confirm receipt: If you confirm that the received goods meet your requirements, you can directly confirm receipt and make comments and post orders on Douyin.

4. Apply for return and exchange: If the received goods do not match what you purchased or have quality problems, you can apply for return and exchange on Pinduoduo, and provide relevant evidence and photos to negotiate refund or exchange.

It should be noted that although Douyin and Pinduoduo are different e-commerce platforms, they may be cross-used in some cases, such as Pinduoduo's product links appearing in Douyin's live broadcast room, and Pinduoduo is responsible for delivery. In this case, you need to follow the above steps to handle the order problem.

电商小雨滴

我们关注最新的电商资讯,分享有用的行业干货,欢迎志趣相投的小伙伴一起讨论行业最新的动态。

Douyin orders for Pinduoduo delivery need to be handled in the following steps:

1. Confirm order information: After placing an order on Douyin, you need to confirm whether the order information is correct, including product name, specifications, price, etc.

2. Find Pinduoduo's store: Find the corresponding Pinduoduo store based on the store information when placing an order on Douyin.

3. Place an order on Pinduoduo store: After entering the Pinduoduo store, select the corresponding product specifications and quantity, and then place an order.

4. Make payment and fill in the delivery information: After placing an order on Pinduoduo, you need to make payment and fill in the delivery information to ensure that the order can be shipped smoothly.

5. Wait for shipment: Pinduoduo store will ship within a certain period of time, you need to wait patiently.

6. Confirm receipt and comment: After receiving the goods, you need to confirm receipt and comment for other users to refer to.

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