What to do if I can’t watch the Tianxi set-top box I bought on Douyin?
原因：网络机顶盒恢复出厂设置后，机顶盒内安装的电视直播软件就会被删除。解决：重新下载安装电视直播软件即可。操作如下
1、如果机顶盒内自带有应用市场，则可以直接通过应用市场进行下载安装电视直播软件，如果机顶盒内没有自带的应用市场，则需要安装第三方的应用市场，进行下载安装电视直播软件。首先在电脑上下载“当贝市场”，将其放在U盘内；
2、然后将U盘插入电视机，点击U盘内的安装包进行安装当贝市场，等待几分钟；
3、安装完成打开当贝市场，选择“电视直播”；
4、然后就可以看到各类的电视直播软件，选择一个进行下载安装即可；
5、安装完成后就可以正常看电视直播了。
Professional answer
Reason: After the network set-top box is restored to factory settings, the TV live broadcast software installed in the set-top box will be deleted. Solution: Just download and install the TV live broadcast software again. The operation is as follows
1. If the set-top box has its own application market, you can directly download and install the TV live broadcast software through the application market. If the set-top box does not have its own application market, you need to install a third-party application market to download and install the TV live broadcast software. First, download "Dangbei Market" on your computer and put it in the U disk;
2. Then insert the U disk into the TV, click the installation package in the U disk to install the Dangbei Market, and wait for a few minutes;
3. After the installation is complete, open the Dangbei Market and select "TV Live";
4. Then you can see various types of TV live broadcast software, select one to download and install;
5. After the installation is complete, you can watch live TV normally.
I can no longer watch the Tianxi Cinema and Pitaya Cinema that come with it. How can I solve this problem if the customer service doesn’t respond?
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