First, open the order management office in the backend of Douyin store, and you can see all orders; you can query order information by order number, product name, mobile phone number, etc. to understand the latest status of the order.

Orders in stock are not shipped. You must check the delivery time limit of the order in time to avoid violations due to delivery timeout;

Shipment orders are orders that have uploaded logistics order numbers and require merchants to pay attention to logistics information in time; if there are logistics abnormalities, or the logistics information has not been updated for a long time, you must contact the logistics company in time and explain to the customer to avoid customer dissatisfaction caused by logistics problems, which may lead to bad reviews.

After-sales orders should promptly understand whether the customer is returning or refunding, or returning and refunding, and communicate with the customer to understand the reason; if you want to return and refund because of quality problems, you must contact the user to modify the reason for the return, and modify it to 7 days without reason, multiple shots, wrong shots, and other reasons, so that it will not affect the product return rate of the store.

The section about delivery within 24 hours also needs attention, which means that the order needs to be shipped within 24 hours before the deadline of the promised delivery; if the delivery is overdue, it will be judged as a violation of the store and points will be deducted.