Douyin is generally an online transaction, and there are very few offline transactions. If you choose an offline transaction, Douyin will not have any claims. Since it is your own business, you have to be responsible for it yourself. This has nothing to do with Douyin officials. You have to think about this clearly. Because once you choose an offline transaction, there will be Douyin. It doesn't matter, because it is your own business.

In accordance with the provisions of the Consumer Rights Protection Law, if consumers purchase goods or receive services through online trading platforms and their legitimate rights and interests are damaged, they can ask the seller or service provider for compensation. If the provider of the online trading platform makes a promise that is more favorable to consumers, it shall fulfill the promise.

Consumers can require sellers to return or exchange goods and compensate for losses in accordance with the law, or request the Consumer Association to organize mediation, and if the losses are serious, they can file a lawsuit in court.

If there is a problem with online shopping goods, consumers can negotiate with merchants for compensation. If the negotiation fails, they can complain to the online shopping platform or the Consumer Association, or sue the court for compensation.

Douyin live broadcast merchants do not return or refund offline transactions. How to solve it?