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Safe Shopping: Douyin e-commerce launched consumer rights products, including "authenticity guarantee", "seven-day no-reason return", "speedy refund", "freight insurance", "door-to-door pickup" and other 9 services.

All merchants who sign the "Safe Shopping" contract must provide the following 5 services: "authenticity guarantee" and "seven-day no-reason return" allow users to not be afraid of buying the wrong product before the sale. The order is authentic and can be returned without reason within seven days of receipt; "speedy refund" allows users to get instant refunds during the sale. It doesn't matter if you buy the wrong product or buy too much. You can "recover" immediately with one click; "freight insurance" and "door-to-door pickup" allow users to easily return the product after the sale, without having to pay the basic freight or go out to send the item, saving money and effort. In addition, there are two optional services, "same-day delivery" and "24-hour delivery", so that users can receive the goods more promptly.