If you need to return and refund for some reason after placing an order on Douyin, and your multiple orders are combined into one express delivery, you can follow the steps below to return and refund:

Step 1: Contact customer service. Open the Douyin APP, go to "Customer Service" on the "My" page, click "Contact Customer Service", or click "Return and Refund" on the order page, select "Seller does not agree to return" and leave a message to explain the situation, and then the customer service will be automatically contacted.

Step 2: Provide order information. When returning and refunding, you need to provide order-related information, including order number, product information, etc. Therefore, please prepare the order information in advance and describe the product information to be returned to the customer service.

Step 3: Express return. After the customer service approves the return, it will prompt how to express the return of the returned items and recommend that you choose SF Express and other express companies to send it back. The express company is expected to deliver the returned goods to the merchant within 2-3 working days.

Step 4: Wait for the refund. After the merchant confirms receipt of the returned goods, it will