1.

If the delivery operation has been completed, but the logistics information has not been updated, you can first check whether the courier company information and logistics order number are correctly filled in through [Doudian Backstage]. If the goods have been shipped but not picked up, they can be modified within 24 hours after delivery. Please note that there is only one chance to modify the logistics information.

2.

If the logistics status has not been updated for a long time or the logistics status is abnormal, you can directly contact the cooperating logistics company to understand the specific situation, and then deal with it according to the specific situation, and inform the consumer of the real situation to avoid consumer complaints.