Is Douyin's freight insurance officially provided by Douyin?
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2Person Answer
抖音的运费险不是抖音官方给的，它是商家自己买的，但是不能所有商家都买运费险的，所以买东西时候一定要和商家确定好，如果商家没有运费险时可以和商家沟通一下，商家不同意退货退运费，这时可以通过平台解决，一定要有证据啊，
Professional answer
Douyin's freight insurance is not officially provided by Douyin, it is purchased by the merchant themselves, but not all merchants buy freight insurance, so you must confirm with the merchant when buying things. If the merchant does not have freight insurance, you can communicate with the merchant. If the merchant does not agree to return the goods and refund the freight, then you can solve it through the platform. There must be evidence.
Freight insurance is provided by the platform and paid by the merchant
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